Shipping and Returns

Shipping

On top of all the discounts, we are proud to offer FREE US shipping on orders over $150! Just add over $150 worth of tack in to your cart and the shipping is on us :) Andrea Equine offers multiple shipping options to all of the USA.

We do ship internationally at the cost of the customer. Because international shipping is on a per order basis, please contact us at AndreaEquine@gmail.com to get a calculated estimate. We will do all we can to keep the costs as low as possible :)

 

Returns 

If you change your mind about one of our awesome products, don't sweat it! Andrea Equine offers a chill and easy to follow return policy. Just make sure your purchase meets these requirements!

-The item must be returned within 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

-The item must be unused and in the same condition that you received it. Unfortunately, as much as we love your ponies, all of the sweat and dirt that comes with them doesn't make it too easy to restock the product.

-The tags must be still attached, and no, your horse did not eat them. Ok he might've, but get that horse a carrot instead!

To complete your return, we require a receipt or proof of purchase, usually your order number works just fine!

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 days.

 

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at AndreaEquine@gmail.com.

Closeout items
Only regular priced items may be refunded, unfortunately marked closeout items cannot be refunded.

Exchanges
If somehow your item comes defective or damaged, we will replace it with the same item or give you store credit. All you have to do is send the item back, and once we receive it, you will get store credit or the same item shipped to you. If you need to exchange it for the same item, send us an email at AndreaEquine@gmail.com and send your item to: 3340 Johnson ave, San Luis Obispo, California US 93401.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Return Shipping
To return your product, mail your product to: 3340 johnson ave, San luis Obispo, California US 93401

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.