Shipping and Returns

Shipping

On top of all the discounts, we are proud to offer FREE US shipping on orders over $150! Just add over $150 worth of tack in to your cart and the shipping is on us :) Andrea Equine offers multiple shipping options to all of the USA.

*USPS Priority does have a weight restriction, so on overweight orders we'll upgrade to insured & tracked UPS premium ground at no cost.

Amid this pandemic, transit times are estimates given by our shipping carriers and are subject to changes. While most packages are delivered in within the given transit time, our shipping carriers (most notably USPS) are currently facing a severe lack of transportation in certain areas and this can cause slight delays. We can do everything to pack and ship an order as fast as possible, but after it's sent to the carrier, it's in the hands of that carrier and subject to their transit schedules. We appreciate your flexibility and understanding during this time!

International Shipping

We are excited to announce that we now offer streamlined international shipping to the whole world! Simply add your item(s) to the cart and press the "checkout" button. Next, add your shipping address and your transit cost total will be calculated automatically before payment. You can cancel the transaction at anytime, and won't be charged until you press the "order" button. If the destination country charges import taxes/customs fees, customers will be responsible for paying these additional fees as they are typically not included in the postage cost. You are welcome to reach out to andreaequine@gmail.com get your shipment's total weight and value so you can calculate these fees, if applicable. 

International shipments are facing challenges with customs and many packages are held for long wait times before finally clearing and delivering. We kindly ask that international customers wait at least 40 calendar days from the ship date of the order, and at that point, we can assist with a full refund or expedited replacement. In many cases, a package that has been refunded or replaced will eventually clear customs and show up! In that case, feel free to keep or gift any extra shipments :) No need to send anything back! We appreciate your understanding. 

Official statement from our postage provider: "Due to the current environment with the COVID-19 virus, shipments are taking longer to reach their destinations. The shipping carriers are working hard to meet their commitments, but shipments may be delayed. Specifically, shipments with International destinations can take additional weeks for completed deliveries."

Returns 

If you change your mind about one of our awesome products, don't sweat it! Andrea Equine offers a chill and easy to follow return policy. Just make sure your purchase meets these requirements!

-First, let us know! Send us an email with your order number, item(s) you would like to return, and reason(s) for returning those items. 

-The item must be returned within 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Item(s) must be shipped to our return address within this 30 day period. 

-The item must be unused, unworn, and in the same condition that you received it. Unfortunately, as much as we love your ponies, all of the sweat and dirt that comes with them doesn't make it too easy to restock the product.

-The tags must be still attached, and no, your horse did not eat them. Ok he might've, but get that horse a carrot instead!

Securely send your item to our return address without misshaping or bending the product (it helps to send it in the same box we sent it in).
Andrea Equine
3940-7437 Broad St,
San luis obispo, California US 93401
Please make sure that you have this written correctly! We aren't responsible for missing/lost returns.

To complete your return, we require a receipt or proof of purchase, usually your order number works just fine!

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Failure to follow the return guidelines will result in a rejected return or fee :( 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original  shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at AndreaEquine@gmail.com.

B-Stock items


Only regular priced items may be refunded, unfortunately items featured in our "B-Stock" collection are sold as-is and cannot be refunded or guaranteed.

Exchanges

We stand by the quality of our products 100%. If somehow your item comes defective or damaged, we will replace it with the same item or give you a complete refund. All you have to do is send the item back, and once we receive it, you will get a refund or the same item shipped to you. For all exchanges, send us an email at AndreaEquine@gmail.com and send your item to:


Andrea Equine
3940-7437 Broad St,
San luis obispo, California US 93401.